Your Contact Center, Managed by Us
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- Your Contact Center, Managed by Us
We operate your company's customer service, sales and support with specialized agents and integrated AI to respond 24/7.
More than a call center
Our BPO service goes beyond answering phones. We design, implement and operate your business contact center as if it were our own — with clear processes, cutting-edge technology and real-time performance indicators.
We work with SNAK Center, our omnichannel CRM with integrated AI, which lets us automate frequent responses, escalate complex conversations to human agents and give you full visibility into every interaction.
Full Coverage of Your Operation
From the first call to case closure, we operate every customer touchpoint.
Inbound phone support
We handle your customers' calls with agents trained on your products, processes and brand voice.
WhatsApp and live chat
Attention via WhatsApp Business and web chat integrated with SNAK Center for immediate response and unified records.
First-level support for your users
We attend to your product's users: we resolve the common cases and escalate the technical ones to your team or to our support service.
Outbound sales and lead generation
Proactive contact campaigns, lead qualification and sales closing via phone and WhatsApp.
Follow-ups and reminders
Automatic post-sale follow-up flows, collections and appointment confirmations to reduce customer churn.
Weekly reports and KPIs
Real-time metrics dashboard: volume, response times, first-contact resolution and customer satisfaction.
Why BPO with Nexxus?
- AI integrated from day one
SNAK Center's chatbot automatically answers frequent inquiries and only escalates what requires human attention.
- Agents trained on your business
- Immediate scalability
- Full real-time visibility
- Integration with your CRM and ERP
- Predictable monthly cost
How Does It Work?
From the initial meeting to full operation in just a few days.
Diagnosis
We analyze your current service processes, contact volume and active channels to design the right solution.
Setup
We configure the channels, integrate SNAK Center with your systems and document the service workflows.
Training
We train the agent team on your products, processes and communication standards.
Full operation
We begin operations with continuous monitoring, weekly adjustments and transparent performance reports.
Your customer service, in good hands
Tell us the volume and channels you need to cover — we'll present a proposal within 24 hours.
CONECTANDO AMÉRICAS
Got a project in mind?
Write to us from anywhere — we respond fast.
Silver Spring, MD, United States
Col. San Benito, Calle La Mascota Building #533, San Salvador