Services
Your Technology Always Running
Specialized technical support for your applications, systems and infrastructure. We fix, prevent and improve — so you can focus on your business.
< 2h
Initial response time
99.5%
Average uptime on supported systems
Multi-stack
Multiple languages and technologies
Corrective · Preventive
Two support modalities available
Support that understands your technology
Not all technical problems are equal. That's why our team works with documentation for every system we service, incident history and a clear classification process to guarantee fast responses and permanent solutions.
We offer corrective support — incident and bug resolution — and preventive support — monitoring, updates and backups — across multiple languages, databases and cloud platforms, regardless of whether the system was developed by us or a third party.
What's included
Technical Support Scope
We cover everything from bug fixes to continuous improvement of your systems.
Bug and incident resolution
Diagnosis, reproduction and correction of production errors with follow-up until the definitive closure of each case.
24/7 monitoring and alerts
Continuous supervision of availability, performance and errors. We notify you before the problem affects you.
Security updates
We apply patches and dependency and framework updates to keep your systems protected.
Backup and data recovery
Automatic backup configuration and disaster recovery plan to protect your information.
Performance optimization
Bottleneck analysis, database query optimization and response time improvement.
Improvements and new features
Incremental development of improvements and new functionality on existing systems within the support contract.
Why support with Nexxus?
History and documentation for every system
We maintain up-to-date documentation for every system we support to resolve incidents without starting from scratch each time.
Specialized multi-stack team
We cover Python, Node.js, .NET, Java, PHP, Angular, React and more. One contract for all your technology.
SLA with defined timelines
Service level agreement with guaranteed response and resolution times based on incident criticality.
Proactive communication
We don't wait for you to report a problem. We notify you when we detect anomalies before they become incidents.
Corrective and preventive support
We fix what breaks and work to prevent it from breaking. Two layers of protection for your technology.
Scalable to your needs
From basic monthly support to full-time dedicated coverage based on the criticality level of your systems.
How Do We Handle Incidents?
A structured process to resolve quickly and prevent recurrence.
01
Diagnosis
We reproduce the error, analyze logs and traces to identify the root cause before proposing any solution.
02
Classification
We categorize the incident by criticality (critical, high, medium, low) to prioritize the response based on impact.
03
Resolution
We implement the fix in a test environment, validate and deploy to production with client notification.
04
Documentation
We record the incident, root cause and applied solution to prevent recurrence and improve the system.
Your technology always available?
We watch over your systems so you can focus on growing
Tell us which systems you need supported and we'll define the most appropriate service level together.
Request a support planLet's Talk
Got a project in mind?
Write to us from anywhere — we respond fast.
CONECTANDO AMÉRICAS|
El Salvador
- Col. San Benito, Calle La Mascota Building #533, San Salvador
- +503 2522-2875
- +503 7748-7044
- [email protected]
United States
- 2500 E Meadows Blvd, Mesquite, TX 75150
- +1 (214) 994-7961
- [email protected]